Shipping and Return Policy
We’re are working hard to provide the best shipping options for the lowest cost to make your surprise party easy as possible. Every order is carefully packaged, and if you place your order by 2:00 p.m. central time, we will ship it out the same day!
When your order comes in, it will be processed by our shipping staff, at which time you can follow its status on our Order Status page. You will receive an email with your tracking information once it has shipped.
Available Shipping Methods
We offer up to three shipping methods, depending on your location and the products you order.
FedEx Ground and FedEx Smart Post are our standard shipping methods. You can expect delivery within 4 days to all parts of the continental states. An estimated delivery date will be shown in your shopping cart before you checkout.
Customer Pickup is available to customers in Texas. If you’d like to pick up your order instead of having it delivered, just select "I would like to pick my order " in your cart before checking out, and we will call you to schedule an appointment once your order is ready.
“Free Ground Shipping” Offers
All orders on our website with a cost total over $50 feature an offer for “Free Ground Shipping.” When you order one of these products, you will receive free FedEx Ground shipping for your order!
“Ground Shipping Only” Products
Many of our products are flammable or use compressed air. Due to DOT transportation laws and for safety reasons, these cannot be shipped by air. That is why FedEx Ground and Smart Post are the only two types of shipping we offer.
We do not accept website orders from outside the United States, and cannot ship outside the continental US.
We do not accept returns for products that have been used or that are not in their original packaging. We also do not accept returns for gender reveal smoke bombs. All other items may be returned within 30 days of purchase. Returns will be refunded the full value of the order minus actual shipping charges to and from the shipping destination. Click here to start your return order process.