Shipping and Return Policy
We’re are working hard to provide the best shipping options for the lowest cost to make your surprise party easy as possible. Every order is carefully packaged, and if you place your order by 2:00 p.m. central time, Monday-Friday we will ship it out the same day!
When your order comes in, it will be processed by our shipping staff, at which time you can follow its status on our Order Status page. You will receive an email with your tracking information once it has shipped.
Available Shipping Methods
We offer up to four shipping methods, depending on your location and the products you order.
UPS Ground is our standard shipping methods. You can expect delivery within 4 days to all parts of the continental states. An estimated delivery date will be shown in your shopping cart before you checkout.
UPS Second Day Air and UPS Overnight are our expedited shipping options for selected items. Orders placed using these shipping methods need to be placed before 12 pm CST on a Business Day to get shipped out same day. You can expect delivery within 2 business days for UPS Second Day Air or 1 business day for UPS Overnight shipping. (Dose NOT include Saturday delivery)
UPS SurePost is our value shipping method on lighter and smaller packages. An estimated delivery date will be shown of 2-7 days. This is not a guaranteed deliver date. UPS SurePost shipped packages that do not arrive on the estimated delivery date shown are not refundable because of a late delivery.
Customer Pickup is available to customers in Texas. If you’d like to pick up your order instead of having it delivered, just select Store Pickup instead of shipping while in the shopping cart. Fill out the info and you can schedule a pickup time for your order.
“Free Ground Shipping” Offers
All orders on our website with a cost total over $50 feature an offer for “Free Ground Shipping.” When you order one of these products, you will receive free UPS Ground shipping for your order!
“Ground Shipping Only” Products
Due to DOT transportation laws and for safety reasons, certain items cannot be shipped by air. That is why UPS Ground is the only type of shipping we offer for any type of sparklers or smoke bombs.
We do not accept website orders from outside the United States, and cannot ship outside the continental US.
We do not accept returns for products that have been used or that are not in their original packaging. We also do not accept returns for gender reveal smoke bombs. All other items may be returned within 30 days of purchase. Returns will be refunded the full value of the order minus actual shipping cost to and from the shipping destination. Click here to start your return order process.